Mai Anti-Itch Relief

Refund Policy for Maicomb

At Maicomb, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your comb purchase, please review our refund policy below:

1. Eligibility for Refunds

• Timeframe: Refund requests must be made within 30 days from the date of purchase.
• Condition: The comb must be unused and in its original packaging. Used or opened items are not eligible for a refund due to hygiene reasons.

2. Process for Requesting a Refund

• Contact Us: To initiate a refund, please contact our customer service team at the Chat section. Include your order number, the reason for the refund request, and any relevant photos if applicable.
• Return Instructions: If your refund request is approved, we will provide instructions for returning the product. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Processing Time

• Refund Processing: Once we receive the returned comb, we will inspect it and process the refund. Refunds will be issued to the original method of payment within 7-10 business days.

Shipping Policy for Maicomb

1. Shipping Locations

• Domestic Shipping: We currently offer shipping within the United States. We do not ship to international locations at this time.

2. Shipping Methods and Costs

• Standard Shipping: We offer standard shipping for a flat rate of $[amount] or free on orders over $[amount]. Delivery typically takes 5-7 business days from the date of shipment.
• Expedited Shipping: Expedited shipping options are available for an additional fee. Delivery typically takes 2-3 business days from the date of shipment.

3. Order Processing Time

• Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information.

4. Delivery Times

• Estimated Delivery: Delivery times are estimated and may vary based on your location and the shipping method chosen. Please note that delays may occur due to factors beyond our control, such as weather conditions or carrier delays.

5. Shipping Address

• Address Accuracy: Please ensure that your shipping address is accurate before placing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

6. Lost or Damaged Shipments

• Lost Packages: If your package is lost or you do not receive it within the estimated delivery time, please contact us on the Chat for assistance.
• Damaged Items: If your comb arrives damaged, please contact us immediately with photos of the damage so we can assist you with a replacement or refund.

7. Order Tracking

• Track Your Order: You can track your order using the tracking number provided in your shipping confirmation email. For any issues or questions regarding your shipment, please contact our customer service team.